How do I get started?
First, choose which service you desire then proceed to our secure online checkout (credit/debit card will NOT be charged until after services are complete). After your purchase you will be directed to the "Request Support" form. Fill out the form with the date and time you would like us to fix your computer/gadget. You will then receive an email with detailed instructions on how to login in to the secure area for your support session to begin. If you desire immediate assistance or have any questions please give us a call (618) 340-5086 or (866) 579-6360 toll free, email or use our chat feature on this site. back to top
Can anyone else connect to or remotely control my PC?
NO. Only the computer you invite can connect to your computer. Once the session has ended the small applet that allowed the technician to view your computer uninstalls itself. At this time the PIN you originally entered allowing the technician view/fix your computer will no longer be valid. Each time you desire service a new PIN will be generated. back to top
What is remote computer support?
Remote computer support, also known as "online support", allows us to remotely view your computer screen and securely fix most computer problems through the Internet. This type of computer support works through "desktop sharing" technology. So when you "log in to the secure online support center" you will allow a technician to view and fix your computer remotely via a secure 256- bit SSL encryption connection (most major banks use this level of encryption). back to top
Are your services secure?
YES. When you log in to our Secure Online Support Center you are initiating an End-to-end, 256-bit SSL encryption between your computer and a technician's computer. This is a unique one-to-one session that can not be viewed or accessed by anyone else during the session. You are in control the entire time. Only you can initiate a remote support session with a generated PIN number and you can end a session. During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse and you can end the session at any time. back to top
Can you get back into my computer after my session?
NO. If you need support in the future a new PIN number would have to be generated. After session completion the temporary applet and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer. back to top
Is this remote support service easy to use?
YES! Remote computer support is simple, convenient and, hands-free. Simply request service, log in, let go of the mouse and we'll fix your PC. back to top
Do I need to be at my computer the entire time you fix it?
NO. Once we are connected you can either sit back and watch us fix your computer or you can tend to other things. back to top
What is your Guarantee?
Our computer services are guaranteed for five (5) days. If there is a problem with any service we provide, customers must notify us within five (5) days and we will work to resolve any issues quickly and professionally. If we cannot find an appropriate resolution or cause of your problem, then there is no charge - Guaranteed! back to top
How long does an average support session last?
This varies greatly due to the speed of your computer or what type problems you are experiencing. It can take us anywhere from a 1/2 hr. to 5 hrs. back to top
Can a technician come to my home or office for support?
Yes. Please email or call us @ (618) 340-5086 to discuss your specific need. back to top
Can you provide remote support through a dial-up connection?
Yes, we will try. However, please understand Dial-up connection can be very slow and in some cases service we will not be able to be started or completed. If we cannot properly connect or cannot complete our services there is NO Charge to you. back to top
Can you support older computers?
The oldest computers we typically service are PCs running the Windows 98 operating system. If your PC is older than 6 years or has Windows 95/98/ME/2000 it is more difficult to correct problems and prevent new problems from happening. back to top
Can you seriously recover deleted photos, music,etc... from my memory card or flash drive?
YES...we can in most all cases. We can effectively recover lost, deleted, corrupted or formatted photos and video files from various memory cards. Almost all memory card types including SD (Secure Digital) Card, CF (Compact Flash) Card, xD Picture Card, Memory Stick, MicroDrive, SmartMedia Card, MMC (MultiMediaCard), MicroSD, MiniSD, SDHC and more. If you have accidentally lost, deleted or formatted your memory card stop using it immediately, as new data will go over the older deleted media, then request our services. We can normal recover data off of a crashed computer hard drive too!